Surestay Hotel By Best Western Jacksonville South, Jacksonville ➤ Reviews, Rooms & Prices 2025

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About the Hotel

5018 University Boulevard West, Jacksonville, Florida, United States of America, 32216-5938

The SureStay Hotel by Best Western Jacksonville South is a newly renovated property located in the largest city of Florida. It sits on a spacious campus surrounded by a natural preserve on Jacksonville's Southside. The hotel offers amenities tailored for both leisure and business travelers, enhancing the comfort of their stay.

Location

SureStay Hotel is conveniently located within a 10-minute drive from the Museum of Science and History and other cultural attractions, including the Jacksonville Zoo and Gardens. It's easily accessible, being near Jacksonville International Airport and a train station, with parking available for guests.

Rooms

All guest rooms at the SureStay Hotel are newly renovated and equipped with modern conveniences. Each room features air conditioning, tea- and coffee-making facilities, a refrigerator, and a microwave. Private bathrooms include deep soaking bathtubs and complimentary toiletries, ensuring guests have a comfortable experience.

Eat & Drink

Guests can start their day with a complimentary full hot breakfast, offering a variety of items to fuel their morning. Additionally, the hotel provides the convenience of an on-site laundrette and vending machines for snacks and drinks. There are also dining options nearby for guests seeking local cuisine.

Leisure & Business

The hotel includes a 24-hour business center, making it suitable for traveling professionals. Leisure amenities consist of complimentary wireless Internet access and the use of a nearby fitness facility. Guests may also enjoy access to a common area with a television.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room Disability Access

Max:

4 persons

28 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

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King Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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King Room Disability Access

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Getting around

A list of all available modes of transport

City Center

Jacksonville 4.5 mi

Airports

Jacksonville International (JAX) 20.8 mi

St Augustine (UST) 27.2 mi

Train

Jacksonville Electric Authority Southside Generating Station Wharf 3.9 mi

Union Station 5.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Beds!

“I loved how comfortable the beds were, providing me with a restful night's sleep during my stay.” view full review

Convenient Fridge!

“Having access to a fridge in the room made it easy to store snacks and drinks, enhancing my overall experience.” view full review

Clean and Cozy!

“The room was spotlessly clean and well-maintained, creating a welcoming atmosphere for my stay.” view full review

Great Amenities!

“I appreciated the good amenities, which added comfort and convenience to my visit.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Late check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Air conditioning in public areas
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Guest Parking

Refrigerator
Microwave
Dryer

Services

Room service
Housekeeping
Self-service laundry
Email service

Dining

Free breakfast

Business

24-hour business center
Fax/Photocopying

Children

Cribs

Facilities for people with disabilities

Bathroom for disabled

Room features

Air conditioning
Heating
Dressing area
Tea and coffee facilities
In-room desk

Bathroom

Hair dryer
Free toiletries

Self-catering

Refrigerator
Microwave
Dryer

Media

Flat-screen TV
Local calls
Data ports
AM/FM alarm clock

Room decor

Carpeted floor

Location

5018 University Boulevard West, Jacksonville, Florida, United States of America, 32216-5938

Map view

5018 University Boulevard West, Jacksonville, Florida, United States of America, 32216-5938

City landmarks

Promenade Shopping Center

2900 ft

University Mall

3900 ft

Lake Luciana Shopping Center

4500 ft

Museums

Jacksonville's "Hands On" Children's Museum

3.2 mi

1 Everbank Field Dr

EverBank Field

4.2 mi

Lovelace Park

1.3 mi

Love Grove Church

2300 ft

Curtis Lovelace Park

1.4 mi

Church

University Baptist Church

2500 ft

Fort Caroline Shopping Center

1.3 mi

Crabtree Park

1.5 mi

McKesson Corporation

1.3 mi

Natures Botanic Boutique

4100 ft

Jacksonville Clinical Research Center

1.5 mi

Cru - Jacksonville

4800 ft

Our Lady of Peace Syriac Catholic Church

4800 ft

Church

First Coast Missionary Baptist Church

4900 ft

Paul Avenue Baptist Church

5000 ft

Church

Jacksonville Church of Christ

5000 ft

University Boulevard Church of the Nazarene

1.0 mi

San Jose Estates Gatehouse

1.7 mi

Church

St. George Antiochian Orthodox Christian Church

1.0 mi

Church

Church of the Redeemer

1.1 mi

Southside Baptist Church & Larsen Outreach Center

1.1 mi

Church

Light Of The World Christian Church

1.1 mi

Light of The World

1.1 mi

Glad Tidings Assembly of God Church

1.2 mi

Hendricks Memorial Church

1.2 mi

Nearby

Euro Hair Design Institute

400 ft

Church

Christian Fellowship Center

1000 ft

Restaurants

Taco Bell

900 ft

5151 University Blvd W

Woody's Bar-B-Q

2700 ft

5930 Powers Ave

Reviews and Ratings

Feedback from previous guests about their experience.

58%

liked the hotel and would stay again

5.8/10

Guest rating

Rooms

6.7

Location

6.0

Service

6.0

Dining

5.0

Virginia

United States of America, November 2023

5.0/10

My stay at the hotel had its ups and downs. The rooms were attractive and clean, but I experienced issues with roaches in one room and felt uncomfortable with the staff's entrance habits. The broken parking lot also raised safety concerns.

Rooms

6.0

The rooms were attractive and clean, with nice and comfy beds.

Service

7.0

Despite some discomfort with the entrance protocol, the service from the staff was friendly and focused on small details.

Location

5.0

The location was off our bucket list, near several convenient stores and restaurants, but the presence of drug dealers and users diminished the experience.

Dining

5.0

Facilities

5.0

The facilities were limited without any remarkable highlights.

Anna

United States of America, October 2023

7.0/10

My stay at the hotel was a mixed bag. The rooms were equipped with useful amenities like a microwave, fridge, iron, coffee maker, and hair dryer, but cleanliness was an issue, and I had to ask for the TV to be rebooted by the clerk. Despite having the AC on, the room was uncomfortably hot.

Rooms

7.0

The rooms were well-equipped but not properly cleaned.

Service

6.0

The service was somewhat hit and miss. While some staff members were nice and friendly, others were rude and nonchalant. Housekeeping was a bit bothersome, insisting on cleaning the room early even though I was traveling with a young child.

Location

7.0

The location was convenient for my plans in Jacksonville, but the hotel was a bit tricky to access from the street. It was busy near the highway and in proximity to some adult entertainment establishments.

Dining

8.0

The dining experience had its ups and downs. While the food was generally good, there was an issue one morning when the toast bread ran out early, and it wasn't replenished promptly.

Facilities

7.0

The hotel offered standard facilities but could use some improvements in maintenance.

Randall

United States of America, June 2023

5.6/10

My stay at the hotel was a mixed experience. The rooms were nice and clean, equipped with essential amenities like Wi-Fi, refrigerator/freezer, comfortable beds, and a microwave, making it suitable for travelers. However, there were some issues with roaches in one of the rooms, and the staff's lack of privacy awareness was uncomfortable. Despite these drawbacks, the hotel is recommended for its cleanliness and convenience for travelers in the area.

Rooms

7.0

The room I stayed in was clean and comfortable, with all the necessary amenities.

Service

5.0

The staff made efforts to be helpful, but there were instances of privacy invasion that made me uncomfortable.

Location

6.0

The hotel's location was convenient for travelers exploring the area, but the surrounding facilities were not the best.

Dining

5.0

The breakfast options were not impressive, and there was room for improvement in the dining experience.